Privacy & Cookie Policy
Last updated on 30th August 2025
Welcome to Studio Genesis ("we," "us," or "our"). We are committed to protecting your privacy and being transparent about how we collect, use, and protect your personal information. This Privacy Policy explains how we handle your data when you use our website, services, or communicate with us.
1. Information We Collect
1.1 Personal Information You Provide
We may collect personal information that you voluntarily provide to us, including:Name and contact details (email address, phone number, business address)
Business information (company name, website, industry)
Project requirements and specifications
Payment and billing information
Communication preferences
Any other information you choose to share with us through forms, emails, or consultations
1.2 Information Collected Automatically
When you visit our website, we may automatically collect:
IP address and general location information
Browser type and version
Device information (operating system, device type)
Pages visited and time spent on our site
Referring website information
Date and time of visits
1.3 Cookies and Similar Technologies
We use cookies and similar tracking technologies to:
Remember your preferences
Analyze website traffic and usage patterns
Improve user experience
Provide personalized content
You can control cookies through your browser settings, though disabling certain cookies may limit website functionality.
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1 Service Delivery
Providing our agency services (growth automation, email marketing, and other marketing/growth services)
Managing client projects and deliverables
Communicating about project status and requirements
Processing payments and managing billing
2.2 Business Operations
Responding to inquiries and providing customer support
Improving our website and services
Analyzing usage patterns and website performance
Maintaining security and preventing fraud
2.3 Marketing and Communications
Sending newsletters and marketing materials (only with your consent)
Sharing industry insights and service updates
Following up on inquiries and proposals
3. Legal Basis for Processing (UK GDPR)
Under UK GDPR, we process your personal data based on the following legal grounds:
Legitimate interests: For business operations, marketing, and website analytics
Contract performance: To deliver services you've requested
Consent: For marketing communications and non-essential cookies
Legal obligations: To comply with tax, accounting, and regulatory requirements
4. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your information in the following limited circumstances:
4.1 Service Providers
We may share information with trusted third-party service providers who assist us in:
Website hosting and maintenance
Email marketing platforms
Payment processing
Analytics and performance tracking
Project management tools
Automation platforms (n8n, Make.com, Zapier)
These providers are contractually bound to protect your information and use it only for the specified purposes.
4.2 Legal Requirements
We may disclose your information if required to do so by law, legal process, or to:
Comply with legal obligations
Protect our rights and property
Ensure the safety of our users and the public
Investigate potential violations of our terms
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, with the same privacy protections maintained.
5. International Data Transfers
As we work with clients globally (primarily in the USA) and use international service providers, your personal information may be transferred to and processed in countries outside the UK, including the United States. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:
Adequacy decisions by the UK government
Standard contractual clauses approved by the ICO
Binding corporate rules or certification schemes
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against:
Unauthorized access or disclosure
Accidental loss or destruction
Malicious attacks
While we strive to protect your information, no method of transmission over the internet is completely secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.
7. Data Retention
We retain your personal information only for as long as necessary to:
Fulfill the purposes outlined in this Privacy Policy
Comply with legal obligations
Resolve disputes and enforce agreements
Generally, we retain client information for 7 years after the completion of services for business and legal purposes, in line with UK business record-keeping requirements.
8. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
8.1 Access Rights
Request a copy of the personal information we hold about you
Receive information about how we process your data
8.2 Rectification
Request correction of inaccurate or incomplete information
Update your contact preferences
8.3 Erasure (Right to be Forgotten)
Request deletion of your personal information (subject to legal obligations)
8.4 Restriction of Processing
Request that we limit how we use your personal information
8.5 Data Portability
Receive your data in a portable format
Request transfer of your data to another service provider
8.6 Objection Rights
Object to processing based on legitimate interests
Opt out of marketing communications at any time
8.7 California Residents
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:
The right to know what personal information we collect and how it's used
The right to delete personal information
The right to opt-out of the sale of personal information (we do not sell personal information)
The right to non-discrimination for exercising these rights
To exercise any of these rights, please contact us at hello@studio-genesis.com. We will respond within one month for UK GDPR requests and within 45 days for CCPA requests.
9. Cookie Policy
9.1 What Are Cookies
Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit our website. They help us provide you with a better browsing experience by remembering your preferences and understanding how you use our site.
9.2 Types of Cookies We Use
Strictly Necessary Cookies These cookies are essential for our website to function properly and cannot be disabled:
Session cookies that maintain your browsing session
Security cookies that protect against malicious activity
Load balancing cookies that ensure proper website performance
Performance and Analytics Cookies We use these cookies to understand how visitors interact with our website:
Google Analytics - to track website usage, page views, and user journeys
Performance monitoring - to identify and fix technical issues
Conversion tracking - to measure the effectiveness of our marketing efforts
Functional Cookies These cookies enhance your browsing experience by:
Remembering your preferences and settings
Storing your form information to avoid re-entering data
Enabling website features like contact forms and live chat
Remembering your cookie consent choices
Marketing and Advertising Cookies With your consent, we may use marketing cookies to:
Track visitors from marketing campaigns
Provide relevant content based on your interests
Measure the effectiveness of our advertising
Enable remarketing to previous website visitors
9.3 Third-Party Cookies
Our website may use third-party cookies from:
Google Analytics - For website analytics and performance measurement
Google Ads - For conversion tracking and remarketing (if applicable)
Facebook Pixel - For social media marketing and tracking (if applicable)
LinkedIn Insight Tag - For professional marketing tracking (if applicable)
Email marketing platforms - For tracking email campaign effectiveness
9.4 Cookie Consent and Management
Initial Consent When you first visit our website, we will seek your consent for non-essential cookies through a cookie banner. You can:
Accept all cookies
Reject non-essential cookies
Customise your preferences
Learn more about our cookie usage
Managing Cookie Preferences You can control cookies through your browser settings:
Chrome: Settings > Privacy and Security > Cookies and other site data
Firefox: Options > Privacy & Security > Cookies and Site Data
Safari: Preferences > Privacy > Manage Website Data
Edge: Settings > Cookies and site permissions9.5 Cookie Duration
Session Cookies: Automatically deleted when you close your browser
Persistent Cookies: Remain on your device for periods ranging from 24 hours to 2 years
Third-Party Cookies: Duration controlled by third-party privacy policies
9.6 Impact of Disabling Cookies
While you can disable cookies, please note that doing so may:
Prevent certain website features from working properly
Require you to re-enter information on each visit
Limit our ability to improve your browsing experience
Affect the functionality of contact forms and enquiry systems
Prevent us from measuring website performance and user experience
9.7 Cookie Policy Updates
We may update our cookie usage and this Cookie Policy from time to time. When we make significant changes, we will update this policy and may notify you through our website or by email.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.
11. Third-Party Links
Our website may contain links to third-party websites or services. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:
Update the "Last Updated" date at the top of this policy
Notify you of significant changes via email or website notice
Post the updated policy on our website
Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: hello@studio-genesis.com
Response Time: We will respond to privacy-related inquiries within 30 days
For UK GDPR rights requests, we will respond within one month as required by law.
For California residents exercising CCPA rights, we will respond within 45 days as required by law.
This Privacy Policy is designed to comply with applicable privacy laws including GDPR, CCPA, and other relevant regulations. We recommend reviewing this policy periodically to stay informed about how we protect your information.